FREQUENTLY ASKED QUESTIONS

Orders can be placed through Instagram or our website enquiry form. Let us know what you would like to order and your preferred collection or delivery date, and our team will confirm availability.

Payment details will be provided once your order has been confirmed. Payment is required upon confirmation to secure your order.

Orders can be collected from our atelier in Mata-Mata. Collection details and your confirmed collection time will be provided with your order confirmation.

Yes. Delivery can be arranged for selected orders at an additional charge. Please provide your delivery location when placing your order so our team can advise on availability and the applicable fee.

As our creations are prepared in small batches, we recommend ordering ahead whenever possible. Lead times vary depending on the product, quantity and level of customisation.

Whole cakes require 2–3 days' advance notice. For larger orders, events, weddings and bespoke projects, we recommend contacting us as early as possible.

If you need to change your collection date, please contact us as early as possible. Changes are subject to availability and the status of your order.

Yes. Our signature cakes are available to order in selected sizes. Please place your order at least 2–3 days in advance, subject to availability.

Yes. A personalised chocolate plaque can be added to selected cakes. Please provide your message when placing your order.

Our chocolates are best kept in a cool, dry place away from direct sunlight, heat and strong odours. For specific storage instructions, please refer to the information provided with your product packaging.

Keep your cake refrigerated and bring it to room temperature approximately 30 minutes before serving for the optimal flavour and velvety texture.

Tropique is Halal certified and is currently undergoing HACCP certification.

We work exclusively with pure couverture chocolate, selected for its flavour nuance and fine quality. Our chocolates and confections are made in small batches at our atelier.

We do not use palm oil or added preservatives in our chocolates and confections. Individual ingredients and products may vary, so please contact us if you require information about a specific item.

Our products may contain or come into contact with common allergens including dairy, nuts, gluten, eggs and soy.

If you have a food allergy or specific dietary requirement, please speak with our team before ordering so we can advise you accordingly.

Yes. Tropique offers Ready-to-Gift selections as well as bespoke gifting for corporate events, celebrations, weddings and other occasions.

For detailed information on personalisation, lead times and delivery, please visit our Gifting page.

Yes. We offer chocolates, gift selections and hampers for wedding gifting, favours and hantaran. You may choose from our existing collection or speak with us about creating something more personal for your celebration.

Yes. Our small-group chocolate workshops are held at our atelier and offer a hands-on chocolate craft experience. Workshop dates, availability and booking information can be found on our Workshops page.

Due to the perishable nature of our products, we are unable to accept returns or exchanges.

If there is an issue with your order, please contact us within 24 hours of collection or delivery, together with your order details and photographs where applicable. Our team will review the issue and assist accordingly.

If your order arrives damaged or in an unsatisfactory condition, please contact us as soon as possible with photographs of the product and packaging. Once reviewed, our team will advise on the appropriate resolution.

Once an order has been confirmed and payment has been made, refunds to the original payment method are not available.

For eligible orders cancelled before production has begun, payment may be retained as credit towards a future Tropique order, valid for six months from the original order date.

Credit is not available once production has begun for cakes, corporate, bespoke or personalised orders. Changes to an existing order are subject to availability and production status.

As our products are perishable and made for a specific collection date, we recommend collecting your order at the confirmed time.

If you are unable to collect your order, please contact us as soon as possible. Tropique cannot guarantee the quality or condition of products that are not collected within their recommended collection and storage period.